Refund Policy

At hismileteethshop, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund, return, or exchange of our products, ensuring a transparent and fair process for all customers.

Eligibility for Refunds

You may request a refund within 30 days of receiving your order, provided the products are unused, unopened, and in their original packaging. Refunds are not available for products that have been opened, used, or damaged due to improper use. Additionally, custom or personalized items are non-refundable unless they arrive defective or damaged.

How to Request a Refund

To initiate a refund, please contact our customer support team at [email protected] with your order number, a description of the product(s) you wish to return, and the reason for your refund request. Our team will review your request and provide you with detailed instructions on how to return the product(s) to us.

Return Shipping

Customers are responsible for the cost of return shipping, unless the product is defective, damaged, or incorrect (due to an error on our part). In such cases, we will provide a prepaid shipping label for the return.

Refund Processing

Once we receive and inspect your returned product(s) and confirm they meet the refund eligibility criteria, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact our customer support team within 7 days of delivery. Provide photos of the product and packaging, along with your order number, and we will arrange for a replacement or a full refund (including return shipping costs) at no additional charge to you.

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